Somehow you were right, to take out and put the files I have taken even that which you said. In fact the answer to the ticket was:
Dear Customer,
in relation to your complaint, we inform you that the problem is indicated by the absence within your web space. htaccess file containing directives url_rewriting necessary for the proper functioning of your pages.
We invite you to make the publication of that file, as in the original configuration of your application, so as to obviate the occurrence of the problem.
We remain available for further needs.
Now everything is ok.
Thanks