kACARS unhandled execption has occured

I have a pilot that is getting this error message : kACARS unhandled exception has occured in your application.If you continue the application will ignore this error and attempt to continue, if you click quit, the application will close immediately .. He clicks continue and nothing happens…

I told him to install Microsoft .NET Framework 3.5 , got the link for the download here : http://www.microsoft.com/downloads/en/details.aspx?familyid=333325fd-ae52-4e35-b531-508d977d32a6&displaylang=en ,

Then he got an install error message…

any ideas?

Is he running the application as administrator?

Is he running the application as administrator?

yes he is..

Seems as if his Net frame work is corrupt, if you sure he is running the application as administrator (not the shortcut) then get the exception from the debug box and paste in here, that will give more information about the exact problem.

I get an error

Was  there a solution to this problem, as I am getting the same ?