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Duplicate PIREPs


Nicholas

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Hi,

 

We have just started operations here and we have run into a few issues which I can't figure out why.

 

1) When pilots file PIREPs, it sometimes get duplicated and appears as two instead of one.

 

Does anyone know if there is a solution for this?

Edited by Nicholas
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You should be able to find it in cPanel - which may be your web hosting interface - on the right hand side under server information. Also maybe look on the initial page that loads when you go to phpMyAdmin for clues. Lastly, you could ask your host.

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PHP 7.3 will not work with phpVMS versions less than version 7. It might be possible to set a lower PHP version for the phpVMS directory through your cPanel or other hosting panel. May wish to contact your host to help you our with that. If using phpVMS 5.5.2, set the PHP version for phpVMS to PHP 5.6 - if using phpVMS 5.5.2.72, set the PHP version for phpVMS to 7.0, 7.1 or 7.2

 

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That would depend on what the PHP version is set to for the phpVMS directory. In my hosting, I can set the PHP version on a directory by directory basis as well as on a subdomain basis. You will need to contact your host to help you with that as hosting use varying methods to implement it.

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Are you using an ACARS program to allow pilots to submit their PIREPS? If so, what program is it? kACARS_Free, smartCARS, etc.......

If using manual PIREPS, maybe your pilots are being impatient and double clicking the submit button or sending in duplicate manual PIREPS??

 

It would be best to contact your host to assist with setting up error reporting and the error_log file. There should be an error_log file in both the main phpVMS directory and the /admin directory. This allows general phpVMS errors to be logged in the main phpVMS directory file and admin specific errors to be logged in the /admin phpVMS directory. Chances are it may show errors in the admin side - and if so, we would need to see those to help you out. So talk with your host about setting that up and let us know.

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