No Route Passed - But only for 1 or 2

phpVMS Legacy Support
1

I know this has been entered in the forum countless times, but this one has stumped me.

We had 2 members of our VA saying that when they try to bid on a flight the get the “No Route Passed”

Strange thing is, all other members are able to bid, fly, and file PIREP’s without any problems.  Its just two members that have this issue.

 

Anyone seen this before, and has anyone got a fix.

 

Kind regards all

 

Dan

2

First of all, to all of you who are posting their questions in this forum. Your website url is very IMPORTANT. Each website is different and this helps the users who want to support you to troubleshoot or review any issue.

Which browser do these 2 users use? Have you checked this?

3

Hey Servetas.

we are www.wegoairwaysva.co.uk

One of the users i connected to his computer via teamviewer this morning.  We tried it on both Firefox and Google Chrome.

I use google chrome, and other members use a mixture of chrome and firefox with no problems.

We have never had this problem before and have be going as a VA for just over 2 years.

 

Kind regards

 

Dan

4

Have you tried enabling firebug in your user’s firefox to review if any errors get popped up?

5

no. i will look into that.  thanks

 

kind regards

6

Servetas, thank you for your incline earlier.

Over the last day or 2, our JSquery became out of date.   We updated our website, and all systems have resumed to normal.

 

 

Thanks again