[SOLVED] Install error

Help and Support
1

After unzipping files and trying to access site to install, I am getting the following error (screenshot below) Not a free host and running php 7.3 Any direction would be helpful. Thank you all for your time.

https://prnt.sc/srtput

[Screenshot_37.zip](< base_url >/applications/core/interface/file/attachment.php?id=4373)

 

 

I was able to obtain these logs from host. 

 

[Mon Jun 01 12:04:23.336119 2020] [:error] [pid 660262:tid 140165602744064] [client 163.242.197.243:22745] PHP Warning:  PHP Startup: Unable to load dynamic library ‘openssl’ (tried: /opt/cpanel/ea-php73/root/usr/lib64/php/modules/openssl (/opt/cpanel/ea-php73/root/usr/lib64/php/modules/openssl: cannot open shared object file: No such file or directory), /opt/cpanel/ea-php73/root/usr/lib64/php/modules/openssl.so (/opt/cpanel/ea-php73/root/usr/lib64/php/modules/openssl.so: cannot open shared object file: No such file or directory)) in Unknown on line 0

[Mon Jun 01 12:04:23.336600 2020] [:error] [pid 660262:tid 140165602744064] [client 163.242.197.243:22745] PHP Warning:  PHP Startup: Unable to load dynamic library ‘pdo_mysql’ (tried: /opt/cpanel/ea-php73/root/usr/lib64/php/modules/pdo_mysql (/opt/cpanel/ea-php73/root/usr/lib64/php/modules/pdo_mysql: cannot open shared object file: No such file or directory), /opt/cpanel/ea-php73/root/usr/lib64/php/modules/pdo_mysql.so (/opt/cpanel/ea-php73/root/usr/lib64/php/modules/pdo_mysql.so: undefined symbol: mysqlnd_allocator)) in Unknown on line 0

[Mon Jun 01 12:04:25.087649 2020] [:error] [pid 660262:tid 140166005593856] [client 163.242.197.243:4755] PHP Warning:  PHP Startup: Unable to load dynamic library ‘mysqli’ (tried: /opt/cpanel/ea-php73/root/usr/lib64/php/modules/mysqli (/opt/cpanel/ea-php73/root/usr/lib64/php/modules/mysqli: cannot open shared object file: No such file or directory), /opt/cpanel/ea-php73/root/usr/lib64/php/modules/mysqli.so (/opt/cpanel/ea-php73/root/usr/lib64/php/modules/mysqli.so: undefined symbol: mysqlnd_global_stats)) in Unknown on line 0, referer: http://airlinecentralva.org/

[Mon Jun 01 12:04:25.088553 2020] [:error] [pid 660262:tid 140166005593856] [client 163.242.197.243:4755] PHP Warning:  PHP Startup: Unable to load dynamic library ‘openssl’ (tried: /opt/cpanel/ea-php73/root/usr/lib64/php/modules/openssl (/opt/cpanel/ea-php73/root/usr/lib64/php/modules/openssl: cannot open shared object file: No such file or directory), /opt/cpanel/ea-php73/root/usr/lib64/php/modules/openssl.so (/opt/cpanel/ea-php73/root/usr/lib64/php/modules/openssl.so: cannot open shared object file: No such file or directory)) in Unknown on line 0, referer: http://airlinecentralva.org/

[Mon Jun 01 12:04:25.089156 2020] [:error] [pid 660262:tid 140166005593856] [client 163.242.197.243:4755] PHP Warning:  PHP Startup: Unable to load dynamic library ‘pdo_mysql’ (tried: /opt/cpanel/ea-php73/root/usr/lib64/php/modules/pdo_mysql (/opt/cpanel/ea-php73/root/usr/lib64/php/modules/pdo_mysql: cannot open shared object file: No such file or directory), /opt/cpanel/ea-php73/root/usr/lib64/php/modules/pdo_mysql.so (/opt/cpanel/ea-php73/root/usr/lib64/php/modules/pdo_mysql.so: undefined symbol: mysqlnd_allocator)) in Unknown on line 0, referer: http://airlinecentralva.org/

2

Paid hosting ? It seems you need to enable the modules in php.ini 

3

Vangelis is correct, you need to enable those PHP modules. There’s a list here, it should be complete:

http://docs.phpvms.net/setup/requirements

4

Yes paid hosting. At first they were not and I had to give them the list of the 7 listed in the install doc. Two different reps have confirmed they are.  This host does not have option to click what modules/extensions to install/enable like I have seen on other hosts. Had to request.

5

On phone with again to make sure. I found the php.ini and I only see one extension of the 7 listed. PDO. I will advise upon further information. Thank you

6

Once again, the rep on phone was assuring the extensions were there. I went to file manager and found php.ini and found only 3 of the 7 actually enabled. I then edited it myself added remaining missing extensions and have made at least to set up database.. This inital problem is fixed. Thank you for the replies. Guess have always verify things personaly. 

7

You can create a phpinfo.php file and put it in the directory with the phpVMS files. I recommend putting it in the phpVMS directory because different settings can apply to different directories - just like many hosts allow using different PHP versions in different directories.

 

Then run the file and see what is actually enabled and what isn’t. 

Contents of the phpinfo.php file…

\<?php phpinfo(); ?\>

 

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8

8 minutes ago, ProAvia said:

You can create a phpinfo.php file and put it in the directory with the phpVMS files. I recommend putting it in the phpVMS directory because different settings can apply to different directories - just like many hosts allow using different PHP versions in different directories.

 

Then run the file and see what is actually enabled and what isn’t. 

Contents of the phpinfo.php file…

<?php phpinfo(); ?>

 

Thank you. I will do this. As mentioned before, they were not enabled like I was told twice. They are now after I added them to the php.ini, which allowed me to move forward. Thank you again

 

9

Great to hear. I was going to mention what ProAvia did, the phpinfo page is useful. 

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