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VUSAIR

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Posts posted by VUSAIR

  1. 500 Server Error Importing Route Schedule

    in Support

    Posted

    23 hours ago, DisposableHero said:

    1062 Duplicate entry 'KPVD' for key 'PRIMARY'

     

    Are you using KPVD both as destination and alternate in a flight you are trying to import. Or are you somehow using IATA codes somewhere in your schedule ? (Which can also cause problems)

     

    Looks like somehow it tries to insert it twice in a row (which is strange), normally we expect it to update or skip if an airport is known and in your database.

     

    So i went into my database and KPVD was marked correctly, but i went into my flights .csv and found that KPVD was labeled as just PVD. After changing both the inbound and outbound flight to reflect KPVD the import went through successfully. 

    • Like 1

  2. 500 Server Error Importing Route Schedule

    in Support

    Posted

    Hello 

     

    So I began importing routes into my VA through the import CSV function. One batch of route is giving me problems though, every time I attempt to import them i receive a 500 error message from the VA website. When i refresh and check the flight table, about a little less of half of them make it through, i then tried splitting them up but still receive the 500 error and it is only for this specific batch of airport pairs as i am able to import other routes fine. I looked at the laravel logs, and the only errors i can see are from a seperate unrelated issue that was solved which had to do with duplicate airport submissions. 

     

    I also have ended up with multiples of all flights every time this error occurs. 

     

    Here are my specs 

    PHPVMS Ver 7.0.0 beta 5

    Database MyQL

    Hosting provided by vmshost

     

    my log 
    [2024-02-27 17:26:22] production.INFO: Exporting "flight" to /home/vusairco/phpvms/storage/app/import/export_export_flight.csv.csv  
    [2024-02-27 17:26:25] production.INFO: Exporting "flight" to /home/vusairco/phpvms/storage/app/import/export_export_flight.csv.csv  
    [2024-02-27 17:27:17] production.INFO: Uploaded airport import file to /home/vusairco/phpvms/storage/app/import/import_flight.csv  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 1  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 2  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 3  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 4  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 5  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 6  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 7  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 8  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 9  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 10  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 11  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 12  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 13  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 14  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 15  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 16  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 17  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 18  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 19  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 20  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 21  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 22  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 23  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 24  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 25  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 26  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 27  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 28  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 29  
    [2024-02-27 17:27:17] production.INFO: Subfleets added/processed: 1  
    [2024-02-27 17:27:17] production.INFO: Imported row 30  
    [2024-02-27 17:27:17] production.ERROR: SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'KPVD' for key 'PRIMARY' (Connection: mysql, SQL: insert into `airports` (`id`, `icao`, `iata`, `name`, `country`, `timezone`, `lat`, `lon`, `location`) values (KPVD, KPVD, PVD, Theodore Francis Green State Airport, US, America/New_York, 41.7326, -71.4204, Providence)) {"userId":1,"exception":"[object] (Illuminate\\Database\\QueryException(code: 23000): SQLSTATE[23000]: Integrity constraint violation: 1062 Duplicate entry 'KPVD' for key 'PRIMARY' (Connection: mysql, SQL: insert into `airports` (`id`, `icao`, `iata`, `name`, `country`, `timezone`, `lat`, `lon`, `location`) values (KPVD, KPVD, PVD, Theodore Francis Green State Airport, US, America/New_York, 41.7326, -71.4204, Providence)) at /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Database/Connection.php:793)
    [stacktrace]
    #0 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Database/Connection.php(753): Illuminate\\Database\\Connection->runQueryCallback('insert into `ai...', Array, Object(Closure))
    #1 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Database/Connection.php(579): Illuminate\\Database\\Connection->run('insert into `ai...', Array, Object(Closure))
    #2 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Database/Connection.php(531): Illuminate\\Database\\Connection->statement('insert into `ai...', Array)
    #3 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(3305): Illuminate\\Database\\Connection->insert('insert into `ai...', Array)
    #4 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Builder.php(1922): Illuminate\\Database\\Query\\Builder->insert(Array)
    #5 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1311): Illuminate\\Database\\Eloquent\\Builder->__call('insert', Array)
    #6 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Database/Eloquent/Model.php(1139): Illuminate\\Database\\Eloquent\\Model->performInsert(Object(Illuminate\\Database\\Eloquent\\Builder))
    #7 /home/vusairco/phpvms/app/Services/AirportService.php(141): Illuminate\\Database\\Eloquent\\Model->save()
    #8 /home/vusairco/phpvms/app/Services/ImportExport/FlightImporter.php(205): App\\Services\\AirportService->lookupAirportIfNotFound('PVD')
    #9 /home/vusairco/phpvms/app/Services/ImportExport/FlightImporter.php(130): App\\Services\\ImportExport\\FlightImporter->processAirport('PVD')
    #10 /home/vusairco/phpvms/app/Services/ImportService.php(134): App\\Services\\ImportExport\\FlightImporter->import(Array, 31)
    #11 /home/vusairco/phpvms/app/Services/ImportService.php(238): App\\Services\\ImportService->runImport('/home/vusairco/...', Object(App\\Services\\ImportExport\\FlightImporter))
    #12 /home/vusairco/phpvms/app/Http/Controllers/Admin/Traits/Importable.php(52): App\\Services\\ImportService->importFlights('/home/vusairco/...', false)
    #13 /home/vusairco/phpvms/app/Http/Controllers/Admin/FlightController.php(329): App\\Http\\Controllers\\Admin\\FlightController->importFile(Object(Illuminate\\Http\\Request), 6)
    #14 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Routing/Controller.php(54): App\\Http\\Controllers\\Admin\\FlightController->import(Object(Illuminate\\Http\\Request))
    #15 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(43): Illuminate\\Routing\\Controller->callAction('import', Array)
    #16 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Routing/Route.php(260): Illuminate\\Routing\\ControllerDispatcher->dispatch(Object(Illuminate\\Routing\\Route), Object(App\\Http\\Controllers\\Admin\\FlightController), 'import')
    #17 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Routing/Route.php(205): Illuminate\\Routing\\Route->runController()
    #18 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Routing/Router.php(797): Illuminate\\Routing\\Route->run()
    #19 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(141): Illuminate\\Routing\\Router->Illuminate\\Routing\\{closure}(Object(Illuminate\\Http\\Request))
    #20 /home/vusairco/phpvms/vendor/santigarcor/laratrust/src/Middleware/Ability.php(40): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #21 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Laratrust\\Middleware\\Ability->handle(Object(Illuminate\\Http\\Request), Object(Closure), Array, Array)
    #22 /home/vusairco/phpvms/vendor/santigarcor/laratrust/src/Middleware/Ability.php(40): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #23 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Laratrust\\Middleware\\Ability->handle(Object(Illuminate\\Http\\Request), Object(Closure), Array, Array)
    #24 /home/vusairco/phpvms/app/Http/Middleware/SetActiveLanguage.php(22): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #25 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): App\\Http\\Middleware\\SetActiveLanguage->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #26 /home/vusairco/phpvms/app/Http/Middleware/SetActiveTheme.php(40): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #27 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): App\\Http\\Middleware\\SetActiveTheme->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #28 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #29 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Routing\\Middleware\\SubstituteBindings->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #30 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Auth/Middleware/Authenticate.php(57): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #31 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Auth\\Middleware\\Authenticate->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #32 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/View/Middleware/ShareErrorsFromSession.php(49): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #33 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\View\\Middleware\\ShareErrorsFromSession->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #34 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(121): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #35 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Session/Middleware/StartSession.php(64): Illuminate\\Session\\Middleware\\StartSession->handleStatefulRequest(Object(Illuminate\\Http\\Request), Object(Illuminate\\Session\\Store), Object(Closure))
    #36 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Session\\Middleware\\StartSession->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #37 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/AddQueuedCookiesToResponse.php(37): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #38 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Cookie\\Middleware\\AddQueuedCookiesToResponse->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #39 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Cookie/Middleware/EncryptCookies.php(67): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #40 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Cookie\\Middleware\\EncryptCookies->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #41 /home/vusairco/phpvms/app/Http/Middleware/InstalledCheck.php(30): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #42 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): App\\Http\\Middleware\\InstalledCheck->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #43 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(116): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #44 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Routing/Router.php(798): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
    #45 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Routing/Router.php(775): Illuminate\\Routing\\Router->runRouteWithinStack(Object(Illuminate\\Routing\\Route), Object(Illuminate\\Http\\Request))
    #46 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Routing/Router.php(739): Illuminate\\Routing\\Router->runRoute(Object(Illuminate\\Http\\Request), Object(Illuminate\\Routing\\Route))
    #47 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Routing/Router.php(728): Illuminate\\Routing\\Router->dispatchToRoute(Object(Illuminate\\Http\\Request))
    #48 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(200): Illuminate\\Routing\\Router->dispatch(Object(Illuminate\\Http\\Request))
    #49 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(141): Illuminate\\Foundation\\Http\\Kernel->Illuminate\\Foundation\\Http\\{closure}(Object(Illuminate\\Http\\Request))
    #50 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #51 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/ConvertEmptyStringsToNull.php(31): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #52 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Middleware\\ConvertEmptyStringsToNull->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #53 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TransformsRequest.php(21): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #54 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/TrimStrings.php(40): Illuminate\\Foundation\\Http\\Middleware\\TransformsRequest->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #55 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Middleware\\TrimStrings->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #56 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Middleware/PreventRequestsDuringMaintenance.php(86): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #57 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): Illuminate\\Foundation\\Http\\Middleware\\PreventRequestsDuringMaintenance->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #58 /home/vusairco/phpvms/app/Http/Middleware/TrustProxies.php(43): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #59 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(180): App\\Http\\Middleware\\TrustProxies->handle(Object(Illuminate\\Http\\Request), Object(Closure))
    #60 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php(116): Illuminate\\Pipeline\\Pipeline->Illuminate\\Pipeline\\{closure}(Object(Illuminate\\Http\\Request))
    #61 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(175): Illuminate\\Pipeline\\Pipeline->then(Object(Closure))
    #62 /home/vusairco/phpvms/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter(Object(Illuminate\\Http\\Request))
    #63 /home/vusairco/public_html/index.php(63): Illuminate\\Foundation\\Http\\Kernel->handle(Object(Illuminate\\Http\\Request))
    #64 {main}

  3. Admin/Owner locked out

    in Support

    Posted · Edited by ProAvia
    Moved to from v2,v5 forum to v7 forum

    13 hours ago, ProAvia said:

    Verify whether you have phpVMS v7 or v5.

    You posted in the v2/v5 forum.

     

    Once we know what version of phpVMS you are using, we can attempt to help you out.

     

    Pro Avia thanks for responding and oops i just noticed that, I am using phpVMS V7, i was able to sort it out though. I scoured all the threads regarding admin password losses and found a work around. 

     

    I registered a new account, then using my phpadmin made that user the admin and owner. Once i logged in i changed the password for my original admin account, granted it admin/owner role again and deleted the second registered account. As i suspected when i changed my password i typed it wrong which led to the original issue. I can now access everything and proceed normally. 

     

    The only thing i need to figure out now is why the rest password emails never went out for either account, tokens were generated but nothing was received. I'll have to look at the documentation for email and sit down and learn how to set that up. 

     

    Thanks 

     

    ADMIN EDIT - moved from v2,v5 forum to v7 forum

    • Thanks 1

  4. Admin/Owner locked out

    in Support

    Posted

    Hello 

     

    admin owner of newly installed VA using PHPvms7. install was performed by tfdidesign creators of smartcars3. I was given a password to login and told to change it once I logged in. 
     

    Under the admin panel for my user I changed my password, I believe I did. I entered what I wanted my new password to be. 
     

    I proceeded to attempt a login earlier and my password was incorrect, I tried all variations and it doesn’t work which leads me to believe that when I changed it; I may have mistyped a key and it’s not what I think it is. 
     

    I went on phpadmin, through my cpanel to find the pilot table but there was none. There was a user table with my name, email and id. But the password was 60 characters long and what I assumed to be an encrypted password. 
     

    I attempted reset email password to both my account email and my phpadmin email, emails were generated but never delivered to neither and checked both spam and all mail. 
     

    im not sure what else I can do, I looked for the config file but couldn’t find it nor any other file which may have the password listed in it. I looked at two earlier posts in the support forum regarding locked out but the solution of changing the password field in order to use “123456789” did not work. 
     

    would appreciate any help

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