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KACARS free - not showing all of the fleet

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I have a pilot who is having a strange problem with his kACARS - it will not show all of our VAs fleet in the drop-down list. He sees only 4or 5 of the 32 available aircraft. All other pilots are NOT experiencing this, which tells me that something is wrong with his install or its setup.

is there anyone that might be able to shed some light as to what might be taking place?


Edited by hecrowell

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The only thing that I can think of is that somehow the users regional settings are causing an issue.  Since only one user has this issue there is no way for me to possibly duplicate the issue.  Maybe check the list of aircraft.  Fins the first instance of an aircraft NOT showing and see if there is anything different about that aircraft in the DB.  

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