5SA CEO Posted February 27, 2011 Report Posted February 27, 2011 Hi, a member registered earlier today but has tried to login since then, but it keeps coming usr does not exist, I know he does as I have checked in the admins and all is in order. Any ideas? Quote
Moderators mark1million Posted February 27, 2011 Moderators Report Posted February 27, 2011 Have you checked his group access, if he has been put in to a group? Quote
5SA CEO Posted February 27, 2011 Author Report Posted February 27, 2011 He is only showing on the active pilot list. Quote
Moderators mark1million Posted February 27, 2011 Moderators Report Posted February 27, 2011 What happens when he uses the password reset? Quote
5SA CEO Posted February 27, 2011 Author Report Posted February 27, 2011 I have reset the password for him even checked his login via team viewer, but not happening. Quote
Moderators mark1million Posted February 27, 2011 Moderators Report Posted February 27, 2011 I would just delete him from the pilot admin and create another account see what happens then. Is he a new pilot? if so that would be the easiest way forward. Quote
5SA CEO Posted February 27, 2011 Author Report Posted February 27, 2011 thanks I think that will be the way forward. Quote
5SA CEO Posted March 2, 2011 Author Report Posted March 2, 2011 Ok, so we deleted his account then he signed up again, but we get the same issue. I think I will do it for him and go from there. Cheers Deano Quote
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