reed0427 Posted October 31, 2017 Report Posted October 31, 2017 I'm trying to log into cpanel but my password isn't working. Cpanel says they don't have that. Who do I contact to get a new password? Quote
Moderators shakamonkey88 Posted October 31, 2017 Moderators Report Posted October 31, 2017 Your hosting provider. Quote
reed0427 Posted October 31, 2017 Author Report Posted October 31, 2017 (edited) Here's where it gets very complicated. In the hosting equation there is phpVMS, VACentral, cpanel and ServInt. Cpanel can't reset it, which seems strange. I'm not even sure what cpanel does. They sent me here: https://tickets.cpanel.net/review/rp.cgi?e=DAVIDREEDBRT@GMAIL.COM&k=PhVc0S3t5MqZq5gE but that didn't work. They said ServInt is the host. I contacted via chat ServInt, and ServInt can reset it, but you have to join ServInt to do that ($$$). They won't do it over chat. Somewhere, somebody at phpVMS or VACentral already is a member and can reset it. Can anyone explain how this place is set up, and who can reset the password? For me and my partner, it's just very confusing as to who does what at VACentral. Edited October 31, 2017 by reed0427 Quote
Moderators shakamonkey88 Posted October 31, 2017 Moderators Report Posted October 31, 2017 Have you tried here? http://billing.fivedev.net/pwreset.php Quote
Moderators servetas Posted November 1, 2017 Moderators Report Posted November 1, 2017 Who is your web hosting provider? Can you share with us your website url? Your web hosting provider is the person/company that you are paying for the hosting of your website once per month or year etc. Quote
Moderators servetas Posted November 1, 2017 Moderators Report Posted November 1, 2017 I searched your posts in phpVMS and I can see that your domain name is historicairlinegroup.com. Your web hosting provider is FiveDev and this means that you have to open a new support ticket via here: http://billing.fivedev.net/submitticket.php?step=2&deptid=1 It requires from you to login in order to open a new ticket. Use the login details that you have for fivedev or follow the url @shakamonkey88 stated. Quote
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