Nicholas Posted June 30, 2020 Report Share Posted June 30, 2020 (edited) Hi, We have just started operations here and we have run into a few issues which I can't figure out why. 1) When pilots file PIREPs, it sometimes get duplicated and appears as two instead of one. Does anyone know if there is a solution for this? Edited June 30, 2020 by Nicholas Quote Link to comment Share on other sites More sharing options...
Administrators ProAvia Posted June 30, 2020 Administrators Report Share Posted June 30, 2020 phpVMS version? PHP version? MySQL or MariaDB version? ACARS program and version? Quote Link to comment Share on other sites More sharing options...
Nicholas Posted June 30, 2020 Author Report Share Posted June 30, 2020 I am on phpVMS 5.5.2. How do i find the rest? Sorry im not experienced in this. Quote Link to comment Share on other sites More sharing options...
Administrators ProAvia Posted June 30, 2020 Administrators Report Share Posted June 30, 2020 You should be able to find it in cPanel - which may be your web hosting interface - on the right hand side under server information. Also maybe look on the initial page that loads when you go to phpMyAdmin for clues. Lastly, you could ask your host. Quote Link to comment Share on other sites More sharing options...
Nicholas Posted June 30, 2020 Author Report Share Posted June 30, 2020 php 7.3 mysql 5.6 Cant find the ACARS program/verson Quote Link to comment Share on other sites More sharing options...
Nicholas Posted June 30, 2020 Author Report Share Posted June 30, 2020 Also, old PIREPs seems to appear as pending approval even though it was already approved the day before. Quote Link to comment Share on other sites More sharing options...
Administrators ProAvia Posted June 30, 2020 Administrators Report Share Posted June 30, 2020 PHP 7.3 will not work with phpVMS versions less than version 7. It might be possible to set a lower PHP version for the phpVMS directory through your cPanel or other hosting panel. May wish to contact your host to help you our with that. If using phpVMS 5.5.2, set the PHP version for phpVMS to PHP 5.6 - if using phpVMS 5.5.2.72, set the PHP version for phpVMS to 7.0, 7.1 or 7.2 Quote Link to comment Share on other sites More sharing options...
Nicholas Posted June 30, 2020 Author Report Share Posted June 30, 2020 So am I right to say it is because of the php version that is causing this problem? Quote Link to comment Share on other sites More sharing options...
Administrators ProAvia Posted June 30, 2020 Administrators Report Share Posted June 30, 2020 That would depend on what the PHP version is set to for the phpVMS directory. In my hosting, I can set the PHP version on a directory by directory basis as well as on a subdomain basis. You will need to contact your host to help you with that as hosting use varying methods to implement it. Quote Link to comment Share on other sites More sharing options...
Nicholas Posted June 30, 2020 Author Report Share Posted June 30, 2020 (edited) Oh. Looks like I was on 5.6 so the version was correct. Edited June 30, 2020 by Nicholas Quote Link to comment Share on other sites More sharing options...
Administrators ProAvia Posted June 30, 2020 Administrators Report Share Posted June 30, 2020 What ACARS program are you using? Is error logging turned on? Are any error showing in the error_log file in the main phpVMS directory or in the /admin directory? Quote Link to comment Share on other sites More sharing options...
Nicholas Posted June 30, 2020 Author Report Share Posted June 30, 2020 (edited) How do you find the ACARS version? i am unable to find the error_log file too. Edited June 30, 2020 by Nicholas Quote Link to comment Share on other sites More sharing options...
Administrators ProAvia Posted June 30, 2020 Administrators Report Share Posted June 30, 2020 Are you using an ACARS program to allow pilots to submit their PIREPS? If so, what program is it? kACARS_Free, smartCARS, etc....... If using manual PIREPS, maybe your pilots are being impatient and double clicking the submit button or sending in duplicate manual PIREPS?? It would be best to contact your host to assist with setting up error reporting and the error_log file. There should be an error_log file in both the main phpVMS directory and the /admin directory. This allows general phpVMS errors to be logged in the main phpVMS directory file and admin specific errors to be logged in the /admin phpVMS directory. Chances are it may show errors in the admin side - and if so, we would need to see those to help you out. So talk with your host about setting that up and let us know. Quote Link to comment Share on other sites More sharing options...
Strider Posted June 30, 2020 Report Share Posted June 30, 2020 It is possible that pilots are pressing the submit button twice, as it fails to bring you to a confirm page, but the second time does, but it sends the first one and you end up with a duplicate. Quote Link to comment Share on other sites More sharing options...
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