icebox3d Posted October 22, 2011 Report Share Posted October 22, 2011 Hi, I have a VA site that I host and currently it is getting "500 Internal Server Error". Not sure why, any ideas would help a lot. Thanks Nick Quote Link to comment Share on other sites More sharing options...
Strider Posted October 22, 2011 Report Share Posted October 22, 2011 There is something wrong with the server itself, if you own the server and administer it, you have to fix it, if you are hosting a VA on a site, but you do not own the server, you have to contact your web host and get them to fix it. Other then that, there is nothing we can do to help. Quote Link to comment Share on other sites More sharing options...
icebox3d Posted October 23, 2011 Author Report Share Posted October 23, 2011 Well after changing the permissions on index.php it is now just a blank white screen. Quote Link to comment Share on other sites More sharing options...
Strider Posted October 23, 2011 Report Share Posted October 23, 2011 It is nothing to do with permissions on a file, it is to do with the configuration of the actual server itself. IF you dont manage the server directly, contact whoever does and let them know about it. If you are just on shared hosting, you need to contact your web hosting company and let them know and they will fix it. Again it is nothing to do with permissions on files. Quote Link to comment Share on other sites More sharing options...
icebox3d Posted October 23, 2011 Author Report Share Posted October 23, 2011 I do manage the server but there is no errors. I did run the install check and it provided this: phpVMS Build Number: 934 Checking PHP version [OK] PHP version is 5.2.17.x ASP Tags [OK] ASP-style tags are disabled Checking connectivity... [OK] Can contact outside servers Checking for SimpleXML module... [OK] SimpleXML module exists! Checking file hashes for corrupt or mismatched files [OK] No errors found! -- Checked 183 files, found 0 errors So from what I guess the files are fine however when I go to do the DB check, it just gives a whitepage. Here is a copy of phpinfo Am I missing any php modules as every other site on that server runs just fine. Quote Link to comment Share on other sites More sharing options...
Strider Posted October 23, 2011 Report Share Posted October 23, 2011 Well the error you said you got means there is a problem with the server, I googled it, and every url said that. There are ones that tell you how to fix it too. If nothing is showing, please run the checkdb.php and post the results. edit:Also dont keep that phpinfo.php up for long, as it can give away sensitive data that hackers can use to gain access to your server. Quote Link to comment Share on other sites More sharing options...
icebox3d Posted October 23, 2011 Author Report Share Posted October 23, 2011 When I run checkdb I get a blank screen just like when loading the main site. Quote Link to comment Share on other sites More sharing options...
Strider Posted October 23, 2011 Report Share Posted October 23, 2011 What is the link to the site? Quote Link to comment Share on other sites More sharing options...
icebox3d Posted October 23, 2011 Author Report Share Posted October 23, 2011 www.cvcharters.com and for the checkdb it is www.cvcharters.com/install/checkdb.php Quote Link to comment Share on other sites More sharing options...
Strider Posted October 23, 2011 Report Share Posted October 23, 2011 You have a problem with your database connection, and possibly the database itself.. Hence why the checkdb wont work. Quote Link to comment Share on other sites More sharing options...
icebox3d Posted October 23, 2011 Author Report Share Posted October 23, 2011 Well I ran the DB check in phpmyadmin and it comes out being fine. Could a mysql function in php be missing? Quote Link to comment Share on other sites More sharing options...
Administrators simpilot Posted October 23, 2011 Administrators Report Share Posted October 23, 2011 Try removing the .htaccess file from the root and see if the site will come up, mod re-write may not be enabled on the server. Quote Link to comment Share on other sites More sharing options...
icebox3d Posted October 24, 2011 Author Report Share Posted October 24, 2011 .htaccess is empty. However Apache suEXEC is on. Could that cause issues? Quote Link to comment Share on other sites More sharing options...
Administrators simpilot Posted October 24, 2011 Administrators Report Share Posted October 24, 2011 I just went to your site and just get a blank page - no server error. The view source shows the html head and body tags that are empty. I almost would say that it is a problem in an edited file, most likely the local.config.php file. Look at the very start of that file and see if there is any white space or characters before the opening php tag. Also check any other core files you have modified since the site issue started. Quote Link to comment Share on other sites More sharing options...
icebox3d Posted October 24, 2011 Author Report Share Posted October 24, 2011 Here is a copy of the local.config file and the app.config file. http://pastebin.com/n46CmEmR http://pastebin.com/b4ZMRWU3 I have removed information that does not need to be there (API and MySQL details.) Quote Link to comment Share on other sites More sharing options...
Administrators simpilot Posted October 24, 2011 Administrators Report Share Posted October 24, 2011 Files look ok, tough call at this point, have you gone through the server and phpvms error logs? Is this a new site that has never worked, or an old site that just started doing this? Is anything else on the server working? (ie forum, chat room, etc?) Quote Link to comment Share on other sites More sharing options...
icebox3d Posted October 24, 2011 Author Report Share Posted October 24, 2011 Hi, Well there is another phpvms install that is working just fine. This is an old site that just started acting up. I have logging turned on but nothing shows up. Quote Link to comment Share on other sites More sharing options...
icebox3d Posted October 24, 2011 Author Report Share Posted October 24, 2011 Well I disabled apache suEXEC on that site and it now gives these errors. Warning: session_start() [function.session-start]: open(/tmp/sess_69f87ff15429efbc1a3c36bcafb505d4, O_RDWR) failed: Permission denied (13) in /home/cvcweb/public_html/core/codon.config.php on line 40 Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/cvcweb/public_html/core/codon.config.php:40) in /home/cvcweb/public_html/core/codon.config.php on line 40 Quote Link to comment Share on other sites More sharing options...
Administrators simpilot Posted October 24, 2011 Administrators Report Share Posted October 24, 2011 Without an error log to look at, access to the server, or some type of error on the site page itself I do not know what else to tell you at this point. You can try to reinstall the core files, that could be the issue, it may even be the index.php file, I repaired a site last week that had the index.php file altered during a ftp hack. Quote Link to comment Share on other sites More sharing options...
Strider Posted October 24, 2011 Report Share Posted October 24, 2011 When I said it was a server issue, that what the original error was, internal error 500, google it and it comes out as a server issue. Reupload all the files for phpvms. Though the checkdb.php should have worked, if the checkinstall.php worked. Quote Link to comment Share on other sites More sharing options...
icebox3d Posted October 24, 2011 Author Report Share Posted October 24, 2011 Hi, I solved it by doing a complete reinstall then bringing the files back in along with the DB. So far so good. Quote Link to comment Share on other sites More sharing options...
Strider Posted October 24, 2011 Report Share Posted October 24, 2011 Great. Quote Link to comment Share on other sites More sharing options...
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