Felipe Faria Posted May 6, 2010 Report Share Posted May 6, 2010 Hello, gentlemen! This is my first post in this forum. I'm am the CEO of Brisa VA, from Brazil (www.brisalinhasaereas.com, several language versions ). We're setting phpVMS up, after two years using VAFS. We are very happy with what we already got from phpVMS, although there are a lot of things to do yet. But there is a bug stealing a lot of time our staff. All the pilots who try to register in our site recieve the same error message: "This e-mail is already in use!" I'm sorry if there is already a topic about it. If so, please let me know the link so I can check the answers. Best regards to everybody! Quote Link to comment Share on other sites More sharing options...
Administrators Nabeel Posted May 6, 2010 Administrators Report Share Posted May 6, 2010 Hi, Well, the question would be - is it already in use, double registrations? Can you run /install/checkinstall.php and install/checkdb.php? Thanks Quote Link to comment Share on other sites More sharing options...
Felipe Faria Posted May 6, 2010 Author Report Share Posted May 6, 2010 Hi, Well, the question would be - is it already in use, double registrations? Can you run /install/checkinstall.php and install/checkdb.php? Thanks Nabeel, it is not double. All situations were unique registrations. We'll check this corrections you suggested. Thank you! Quote Link to comment Share on other sites More sharing options...
Administrators Nabeel Posted May 6, 2010 Administrators Report Share Posted May 6, 2010 Nabeel, it is not double. All situations were unique registrations. We'll check this corrections you suggested. Thank you! Did they try logging in? Quote Link to comment Share on other sites More sharing options...
Felipe Faria Posted May 6, 2010 Author Report Share Posted May 6, 2010 Did they try logging in? NO, because the process does not complete. We have no registration pending. On the other hand, in our forum, we have at least 10 pilots with the same problem. And now I found out another one: the password change does not work for us too. I changed it several time a few minutes ago and none worked, but the original one did. Quote Link to comment Share on other sites More sharing options...
Administrators Nabeel Posted May 6, 2010 Administrators Report Share Posted May 6, 2010 NO, because the process does not complete. We have no registration pending. On the other hand, in our forum, we have at least 10 pilots with the same problem. And now I found out another one: the password change does not work for us too. I changed it several time a few minutes ago and none worked, but the original one did. Are you on a free host? Can you paste the output from running install/checkdb.php and install/checkinstall.php? Thanks Quote Link to comment Share on other sites More sharing options...
Felipe Faria Posted May 7, 2010 Author Report Share Posted May 7, 2010 Are you on a free host? Can you paste the output from running install/checkdb.php and install/checkinstall.php? Thanks Hello, Nabeel! No, we don't run free hosting. It is a payed one (www.hphost.com.br). For Install Checker, we got the output: phpVMS Virtual Airline Administration Software Install Check phpVMS Build Number: 934 Checking PHP version [OK] PHP version is 5.2.12.x ASP Tags [OK] ASP-style tags are disabled Checking connectivity... [OK] Can contact outside servers Checking for SimpleXML module... [OK] SimpleXML module exists! Checking file hashes for corrupt or mismatched files [Checksum failed] /core/lang/en.lang.php did not match, possibly corrupt or out of date [Checksum failed] /core/common/StatsData.class.php did not match, possibly corrupt or out of date [Checksum failed] /core/classes/TemplateSet.class.php did not match, possibly corrupt or out of date [Checksum failed] /core/modules/Schedules/Schedules.php did not match, possibly corrupt or out of date [Checksum failed] /core/modules/Profile/Profile.php did not match, possibly corrupt or out of date [Checksum failed] /core/modules/Downloads/Downloads.php did not match, possibly corrupt or out of date [Checksum failed] /core/modules/Frontpage/Frontpage.php did not match, possibly corrupt or out of date [Checksum failed] /core/modules/PIREPS/PIREPS.php did not match, possibly corrupt or out of date [Checksum failed] /core/modules/RouteMap/RouteMap.php did not match, possibly corrupt or out of date [Checksum failed] /admin/modules/VACentral/VACentral.php did not match, possibly corrupt or out of date [Checksum failed] /admin/modules/PilotRanking/PilotRanking.php did not match, possibly corrupt or out of date [Checksum failed] /admin/modules/MassMailer/MassMailer.php did not match, possibly corrupt or out of date [Checksum failed] /admin/modules/Operations/Operations.php did not match, possibly corrupt or out of date [Checksum failed] /admin/modules/Settings/Settings.php did not match, possibly corrupt or out of date [Checksum failed] /admin/modules/Maintenance/Maintenance.php did not match, possibly corrupt or out of date [Checksum failed] /admin/modules/PIREPAdmin/PIREPAdmin.php did not match, possibly corrupt or out of date -- Checked 183 files, found 16 errors For DB Checker, we got: phpVMS Virtual Airline Administration Software Database Check Checking phpvms_acarsdata...OK Checking phpvms_adminlog...OK Checking phpvms_aircraft...OK Checking phpvms_airlines...OK Checking phpvms_airports...OK Checking phpvms_awards...OK Checking phpvms_awardsgranted...OK Checking phpvms_bids...OK Checking phpvms_customfields...OK Checking phpvms_downloads...OK Checking phpvms_expenselog...OK Checking phpvms_expenses...OK Checking phpvms_fieldvalues...OK Checking phpvms_financedata...OK Checking phpvms_fuelprices...OK Checking phpvms_groupmembers...OK Checking phpvms_groups...OK Checking phpvms_navdata...OK Checking phpvms_news...OK Checking phpvms_pages...OK Checking phpvms_pilots...OK Checking phpvms_pirepcomments...OK Checking phpvms_pirepfields...OK Checking phpvms_pireps...OK Checking phpvms_pirepvalues...OK Checking phpvms_ranks...OK Checking phpvms_schedules...OK Checking phpvms_sessions...OK Checking phpvms_settings...OK Checking phpvms_updates...OK Quote Link to comment Share on other sites More sharing options...
Administrators Nabeel Posted May 7, 2010 Administrators Report Share Posted May 7, 2010 You have alot of corrupted files listed there Quote Link to comment Share on other sites More sharing options...
liberie Posted May 7, 2010 Report Share Posted May 7, 2010 You have alot of corrupted files listed there Hello Nabeel , I did sent a private message to Felipe and he got everything figured out, the problem was indeed the corruption of this files now Felipe is starting to customize their template and soon they should post another great VA on vacentral is impressive how phpVMS is getting more and more va's each day awesome work Nabell Thanks Quote Link to comment Share on other sites More sharing options...
Administrators Nabeel Posted May 7, 2010 Administrators Report Share Posted May 7, 2010 Thanks, appreciate the help! Quote Link to comment Share on other sites More sharing options...
Felipe Faria Posted May 8, 2010 Author Report Share Posted May 8, 2010 Hello Nabeel , I did sent a private message to Felipe and he got everything figured out, the problem was indeed the corruption of this files now Felipe is starting to customize their template and soon they should post another great VA on vacentral is impressive how phpVMS is getting more and more va's each day awesome work Nabell Thanks Liberie, thank you so much for your precious help this afternoon. Now everything is working out fine. It's no big surprise VAs coming to phpVMS. I have a few hours dealing with it and I see it is really awsome! Congratulation, guys! 1 Quote Link to comment Share on other sites More sharing options...
Felipe Faria Posted May 8, 2010 Author Report Share Posted May 8, 2010 Liberie, thank you so much for your precious help this afternoon. Now everything is working out fine. It's no big surprise VAs coming to phpVMS. I have a few hours dealing with it and I see it is really awsome! Congratulation, guys! Hello, Nabeel and Liberie! I made a new installation yesterday. Things were looking fine, pilots were registering with no problem, but today, when I went to my VA's forum, there were many pilots telling me about the same problem: they can not register, because it returns a msg of "e-mail already in use". And now the difference is that I ran the ckeckdb.php and no error was found. Either the ckeckinstall.php, wich returned me: phpVMS Virtual Airline Administration Software Install Check phpVMS Build Number: 934 Checking PHP version [OK] PHP version is 5.2.12.x ASP Tags [OK] ASP-style tags are disabled Checking connectivity... [OK] Can contact outside servers Checking for SimpleXML module... [OK] SimpleXML module exists! Checking file hashes for corrupt or mismatched files [OK] No errors found! -- Checked 183 files, found 0 errors Quote Link to comment Share on other sites More sharing options...
liberie Posted May 8, 2010 Report Share Posted May 8, 2010 Hello, Nabeel and Liberie! I made a new installation yesterday. Things were looking fine, pilots were registering with no problem, but today, when I went to my VA's forum, there were many pilots telling me about the same problem: they can not register, because it returns a msg of "e-mail already in use". And now the difference is that I ran the ckeckdb.php and no error was found. Either the ckeckinstall.php, wich returned me: phpVMS Virtual Airline Administration Software Install Check phpVMS Build Number: 934 Checking PHP version [OK] PHP version is 5.2.12.x ASP Tags [OK] ASP-style tags are disabled Checking connectivity... [OK] Can contact outside servers Checking for SimpleXML module... [OK] SimpleXML module exists! Checking file hashes for corrupt or mismatched files [OK] No errors found! -- Checked 183 files, found 0 errors Felipe , since you are saying that created again the site (I mean did a reinstall) did you clean the database ? , could you check the table and check if the pilots are really registered ? Quote Link to comment Share on other sites More sharing options...
Felipe Faria Posted May 9, 2010 Author Report Share Posted May 9, 2010 Felipe , since you are saying that created again the site (I mean did a reinstall) did you clean the database ? , could you check the table and check if the pilots are really registered ? Liberie, Yes! Everthing new from zero twice! Everything OK in the database... First time, online 7 could register. Second time, 10 could register. Third time going on and 10 already registered (52 left still). Let's see what happens... Quote Link to comment Share on other sites More sharing options...
liberie Posted May 10, 2010 Report Share Posted May 10, 2010 Liberie, Yes! Everthing new from zero twice! Everything OK in the database... First time, online 7 could register. Second time, 10 could register. Third time going on and 10 already registered (52 left still). Let's see what happens... Please contact me when you are available over MSN , I think I know what is the issue and will need you to perform some debug at your server (is a hosting issue , not phpVMS) Quote Link to comment Share on other sites More sharing options...
Felipe Faria Posted May 10, 2010 Author Report Share Posted May 10, 2010 Please contact me when you are available over MSN , I think I know what is the issue and will need you to perform some debug at your server (is a hosting issue , not phpVMS) All right! I'll call you in a few hours, when I get at my office. Quote Link to comment Share on other sites More sharing options...
Felipe Faria Posted May 13, 2010 Author Report Share Posted May 13, 2010 All right! I'll call you in a few hours, when I get at my office. Nabeel and Liberie, Just for you to know: I ran installation four times to get it working good. Now, everything is ok. No registration bugs noticed anymore. Until now, at least... Quote Link to comment Share on other sites More sharing options...
Administrators Nabeel Posted May 14, 2010 Administrators Report Share Posted May 14, 2010 Nabeel and Liberie, Just for you to know: I ran installation four times to get it working good. Now, everything is ok. No registration bugs noticed anymore. Until now, at least... I suspect there's a problem with your host where something is going wrong. When you run the install, is there anything in the debug log? Quote Link to comment Share on other sites More sharing options...
ynotdoit Posted September 17, 2010 Report Share Posted September 17, 2010 I suspect there's a problem with your host where something is going wrong. When you run the install, is there anything in the debug log? Did you guys figure out what is happening here, coz I got the same problem and I aint about to reinstall everything and loose all the work I have done over the last few days. Just heads up I have checked the pilots table and no is registered except myself and a friend. Quote Link to comment Share on other sites More sharing options...
Strider Posted September 17, 2010 Report Share Posted September 17, 2010 As has been stated before in the thread, it most likely is a host problem. Check with your host and maybe you can figure out the cause. Quote Link to comment Share on other sites More sharing options...
ynotdoit Posted September 17, 2010 Report Share Posted September 17, 2010 How could this be a host problem? Is there someway of turning of the the duplication of email check? Quote Link to comment Share on other sites More sharing options...
coryb12 Posted September 20, 2010 Report Share Posted September 20, 2010 Alright, I have had my VA up for nearly a year, with a paid host, with no problems. Now, I just randomly atarted seeing this problem. Checked both of the files Nabeel posted with no errors. Any help? Thanks, Cory Quote Link to comment Share on other sites More sharing options...
ynotdoit Posted September 20, 2010 Report Share Posted September 20, 2010 I found a fix, in the end it was a table error of some kind. I can't remember specifics at the moment as I am not home but will place a step by step later. Basically you need to change the table type via phpadmin to isql or something like that and then repair the table. Make sure you copy the php users table first so you don't loose any data. Quote Link to comment Share on other sites More sharing options...
coryb12 Posted September 20, 2010 Report Share Posted September 20, 2010 I found a fix, in the end it was a table error of some kind. I can't remember specifics at the moment as I am not home but will place a step by step later. Basically you need to change the table type via phpadmin to isql or something like that and then repair the table. Make sure you copy the php users table first so you don't loose any data. OK, thanks. I may try to mess with that, but step by step would definitely be helpful. Cory Quote Link to comment Share on other sites More sharing options...
ynotdoit Posted September 22, 2010 Report Share Posted September 22, 2010 OK, thanks. I may try to mess with that, but step by step would definitely be helpful. Cory Ok here is what I did to fix the problem of duplicate email on register error. 1. Open up cPanel and start phpAdmin 2. Click on Database tab and select the data base you are using for phpVMS 3. Select the phpvms_pilots table and click the structure icon second from the left (on the same line as the table name) 4. Select the operations tab 5. copy the table to something like phpvms_pilots2 (this in case the table is breaks you have a copy) 6. Return to the Operations tab 7. Change the storage engine to myISAM and the collation to utf8_bin click GO 8. If the table refuses to change and you get an error then try changing the copy one thing at a time. 9. Once you have the table changed repair it and change the name back to phpvms_pilots (you will need to rename the original table first) It should work after this. Quote Link to comment Share on other sites More sharing options...
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