Emails not going out

OAVPeterF · July 10, 2020

Afternoon chaps,

I have a small question, we recently switched to phpVMS with our small virtual airline, everything is working great and we are on: Version 5.5.2.72 simpilot/php7.2

Confirmation Sent

Thanks for registering for Open Air Virtual, you will be notified via email of your registration status.

Fatal error: Uncaught Error: Class 'SMTP' not found in /var/www/html/core/lib/phpmailer/class.phpmailer.php:1736 Stack trace: #0 /var/www/html/core/lib/phpmailer/class.phpmailer.php(1861): PHPMailer->getSMTPInstance() #1 /var/www/html/core/lib/phpmailer/class.phpmailer.php(1774): PHPMailer->smtpConnect(Array) #2 /var/www/html/core/lib/phpmailer/class.phpmailer.php(1516): PHPMailer->smtpSend('Date: Fri, 10 J...', 'This is a multi...') #3 /var/www/html/core/lib/phpmailer/class.phpmailer.php(1352): PHPMailer->postSend() #4 /var/www/html/core/classes/Util.class.php(306): PHPMailer->send() #5 /var/www/html/core/modules/Registration/Registration.php(145): Util::SendEmail(''mail_taken_out...', 'A user has regi...', '<html><head></h...') #6 /var/www/html/core/modules/Registration/Registration.php(42): Registration->ProcessRegistration() #7 /var/www/html/core/classes/MainController.class.php(218): Registration->index() #8 /var/www/html/index.php(70): MainController::RunAllActions() #9 {main} thrown in /var/www/html/core/lib/phpmailer/class.phpmailer.php on line 1736

Local.config.php

# Email Settings
Config::Set('EMAIL_FROM_NAME', 'Information Open Air Virtual');
Config::Set('EMAIL_FROM_ADDRESS', 'send_from_my_mail');

Config::Set('EMAIL_USE_SMTP', true);
# Add multiple SMTP servers by separating them with ;
Config::Set('EMAIL_SMTP_SERVERS', 'smtp.strato.com');
Config::Set('EMAIL_SMTP_PORT', '465');
Config::Set('EMAIL_SMTP_USE_AUTH', true);
Config::Set('EMAIL_SMTP_SECURE', 'ssl'); # must be "ssl" for Google Apps
Config::Set('EMAIL_SMTP_USER', 'send_from_my_mail');
Config::Set('EMAIL_SMTP_PASS', '******************');

Send_from_my_mail and **** are correctly filled in in the original.

Thanks in advance for the help!

Cheers,

Peter

Edited July 10, 2020 by OAVPeterF

ProAvia · July 10, 2020

Is the email address associated with your VA domain or elsewhere (Gmail, Hotmail, etc.)?

If you have an email address entered in as the 'admin' email, you don't really need any of the entries you changed/added above. It should just work.

There are issues sometimes with the email host in that mass emails may be blocked. Many times, you can check in cPanel to see if the emails are going out or bouncing back to your host.

OAVPeterF · July 10, 2020

The email I use is indeed associated with my VA. About that admin email, thank you for that tip 😀!

I don't have a cPanel for my mail, I use the mailserver from the company I rent the Linux server from. (Strato)

Cheers,

Peter

Strider · July 10, 2020

You will have to use that, as it doesn't look like it has SMTP built in as it can't find it. So just use your admin email.

ProAvia · July 10, 2020

Not cPanel for your email - cPanel for your hosting..... Most hosting includes at least a few email addresses.

My admin email ends with my domain name.

OAVPeterF · July 11, 2020

The thing is that I don't have hosting, I have a plain Ubuntu server. Our email is on a seperate server where we have the emailserver (not maintaint by me). This thing dives me nuts lol tried nearly everything I could find 😒

ProAvia · July 11, 2020

So you are running phpVMS locally on a Ubuntu server?

OAVPeterF · July 11, 2020

Not locally, it's in a datacenter and directly connected to the net.

ProAvia · July 11, 2020

Ok - well you have to be able to access it somehow. How do you access the server?

OAVPeterF · July 11, 2020

Via SSH (Putty)

ProAvia · July 11, 2020

In my mind, if the server is in a datacenter, you are using a hosted server. Who physically maintains the server at the datacenter? Is it a VPN? I'm guessing you are paying someone to use the server - that would be your host. Can a panel -like cPanel - be added to make access easier?

Are any emails able to be sent from the site?

Are email sent thru the site getting to the admin email? New PIREP submitted, new pilot registration, new Contact Us submittal?

OAVPeterF · July 11, 2020

No there is no CPanel or anything. As we only have 1 website with 1 VA we decided to do it on a 'bare server'. Otherwise you get all kind of trouble with multiplayers, Teamspeak etc etc. And no email at all is going out, it looks like it's getting stuck on the phpmailer.php

OAVPeterF · July 11, 2020

Solved! Took the class.phpmailer.php, class.pop3.php and class.smtp.php from a new Wordpress install. Replaced the one in the Core/lib/phpmailer with that one from the Wordpress and working like mad now 🙂 Thanks for all who helped!

Edited July 11, 2020 by OAVPeterF
Typo's

OAVPeterF · July 31, 2020

Sorry mate we are back at square one as the database was not working anymore. For this moment I don't have any idea what to do. VAM was working fine for 4 years in our setting (1 seperate webserver and 1 external (like Office365) email server. I just am not able to grasp this error. Everything is there, rights are set... don't have a clue atm.

Cheers,

Peter

OAVPeterF · August 1, 2020

Thank you but did not do the trick for me. I get a fatal error now:

Fatal error: Cannot declare class PHPMailer\PHPMailer\SMTP, because the name is already in use in /var/www/vhosts/openairvirtual.eu/httpdocs/core/lib/phpmailer/class.smtp.php on line 30

Cheers,

Peter

OAVPeterF · August 2, 2020

Ah, okay, thanks in advance for the other 2 files!

Cheers,

Peter

OAVPeterF · August 3, 2020

Wonderful, thank you!

ProAvia · August 4, 2020

10 hours ago, Mamoth112 said:

Here ya go! this will fix it!

enjoy! also @ProAvia maybe add this to the repository?

newFix.zip 137.84 kB · 2 downloads

Your fix may only be specific to your server, server software or how you have things set up on your site.

phpVMS 5.5.2.72 uses PHPMailer 6.0.7 and seems to work correctly for the majority of users under PHP 7.0-7.2 .

The PHPMailer version in your fix appears to be 6.0.7 - maybe with a few edits??

phpVMS 5.5.2 (Simpilot) includes PHPMailer 5.2.8 .

OAVPeterF · August 4, 2020

@Mamoth112 Working lovely now! Thank you so much mate!

@Proavia could it be the case that if you have an separate emailprovider (Like Office365) and not an local one that then this error comes up?

btw I am an happy user chaps, we said to eachother that we needed this system already 4 years ago.

Cheers,

Peter

ProAvia · August 4, 2020

1 hour ago, OAVPeterF said:

@Mamoth112 Working lovely now! Thank you so much mate!

@Proavia could it be the case that if you have an separate emailprovider (Like Office365) and not an local one that then this error comes up?

btw I am an happy user chaps, we said to eachother that we needed this system already 4 years ago.

Cheers,

Peter

I guess that may be one reason. This is the first time I have heard of issues with it though.
I know of several sites that use gmail as the email provider and have no issues. I use an on site email address for mine though.

There are so many variables, it's difficult to account for them all. And it is virtually impossible to build in "fixes" for every possibility. Don't forget, we are dealing with a 10+ year old program. We are lucky that it still (mostly) works in today's environment.

Glad you were able to sort it!!

Strider · August 5, 2020

If you have an email with a different server, then you will need to setup it up in the local.config file, set the smtp settings to get the emails to go from that.

Strider · August 6, 2020

My reply was not to you, it was to OAVpertF, no need for the attitude

OAVPeterF · August 6, 2020

51 minutes ago, Strider said:

My reply was not to you, it was to OAVpertF, no need for the attitude

As you can see in my first post I already did that. My VA is already 4 years old and the settings as used in my first post always worked in our prior software (VAM). Thanks to @Mamoth112 our emailsystem is working again as well. I do like to mention as well that I have much more confidence in this system then my prior one. Also the people here are very friendly and helpfull.

Thanks to all.

Cheers,

Peter

cayok45282 · March 15, 2021

On 8/4/2020 at 11:19 AM, Mamoth112 said:

Here ya go! this will fix it!

enjoy! also @ProAvia maybe add this to the repository?

newFix.zip 137.84 kB · 5 downloads

Thank you, you are a life saver.

William · May 8, 2021

Hi Guys, can I re-hash this thread since it's not too old?

So here's the problem we have. When use of SMTP in the local_config is off the system sends emails and works as it should BUT when turned on there's no sending emails anywhere....Nada
the config is right, checked, double checked and triple checked against several different servers (including Gmail) - No dice
As soon as the setting is set to "TRUE" there's no more emails, transactional or not

Tried the fix in this thread and the different version of PHPMailer - No joy

The Util Class also was also checked.

The problem is that we really need to be able to use SMTP as we will rely to a new email server because our hosting is on a overly aggressive Microsoft spam blocklist and that is creating a ton of issues.

I'm at a loss and don't know where to look anymore, any thoughts?

PHPVms is Simpilot 5.5.2 running on PHP 5.5

Edited May 8, 2021 by William

OAVPeterF · May 8, 2021

Hi,

Does fastmail not uses port 587 for SSL?

Just my 2 cents.

Cheers,

Peter

William · May 9, 2021

Thanks for the thought, but nope, it's 465. Regardless, it doesn't even work with GMAIL or any other SMTP provider for that matter.

Really don't know what to try anymore.....

Edited May 9, 2021 by William

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