Anyone here used VidaHost? They have excellent value for money and support is unbeatable, email responses received within a matter of minutes usually.
However, I've had a rough past month. I moved to them from my old host where I was paying more for a bigger package which wasn't really necessary. They offer free migration so I took advantage of that and in less than 24 hours I received an email saying it was done, fantastic. I checked the site, everything was fine - this was before the DNS had been updated however. After the DNS was updated things went wrong. I could not access my site, I was getting blank pages on certain pages that used PHP. Static pages displayed fine. I checked my error log and it produced strict standards errors for all my modules. I told them this and the response was that it was unrelated. For over a week we went forwards and backwards with emails where they said they could see the site fine, I couldn't. Clear your DNS cache, they said, so I did, for the tenth time. Still nothing happened. I persistently told them that I thought it was a PHP issue, not the DNS.
After a week I went digging for clues. I had a look around the site, checked my local.config.php and voila - they had added the setting for disabling PHP errors without telling me. There was a change in PHP version which had produced the strict standard errors, and the _FILES error and so on which have become popular here. Once the setting was removed the errors appeared and I fixed the issues with the solutions on here. I emailed them back to inform them of their wrong doing and I was kindly offered an extra 6 months free hosting on top of my current package to compensate.
Then, however, I went back to the first issue I discovered after the migration - I only had one database, and it had a different name. Before, I had five databases. The good thing was that they had changed the local.config.php etc to reflect the change in name. When I asked them what happened to the others, they said it was possible that they had been removed because they 'weren't being used'. The one I had remaining was my phpVMS one, which is good. The others were purely used for development purposes but one was for my phpVMS development site, my second phpVMS setup.
As of now my main site is fully functional and I am awaiting a reply from support to find out what they have to say. Luckily, I have backups, but I'll be very disappointed if I have to use them.