jftejeiro Posted April 20, 2021 Report Share Posted April 20, 2021 (edited) Hello. Suddenly, two days ago, I got this error when sending the pirep. The pirep arrives anyway but the button stays in File Flight Edited April 21, 2021 by jftejeiro Quote Link to comment Share on other sites More sharing options...
Dougjuk Posted April 20, 2021 Report Share Posted April 20, 2021 Try exiting and restarting a new flight. If when starting Acars it say flight is in progress just say No to continue and the system will delete and prefiled pirep. Failing that delete your data files and rescan the scenery and setup. And last of all if that all fails delete entire Acars setup with data file and download a new one. Regards Doug Quote Link to comment Share on other sites More sharing options...
Administrators Nabeel Posted April 20, 2021 Administrators Report Share Posted April 20, 2021 You need to look in the logs to see why it's failing Quote Link to comment Share on other sites More sharing options...
jftejeiro Posted April 20, 2021 Author Report Share Posted April 20, 2021 (edited) The strange thing is that two days ago everything was fine. I don't understand much of this. I can't find another error Email has not always worked. I was not able to configure it The LOG laravel, the only thing I find after the pirep is this: [2021-04-20 17:36:44] prod.INFO: NotificationEvents::onPirepFile: QdmJZYk0BDGnvml8 filed [2021-04-20 17:36:52] prod.EMERGENCY: Error emailing admin (XXXXin@mundoairlines.com). Error=Failed to authenticate on SMTP server with username "XXXXeo@mundoairlines.com" using 2 possible authenticators. Authenticator LOGIN returned Expected response code 235 but got code "535", with message "535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6 ". Authenticator PLAIN returned Expected response code 235 but got code "535", with message "535 5.7.8 Error: authentication failed: UGFzc3dvcmQ6 Edited April 20, 2021 by jftejeiro Quote Link to comment Share on other sites More sharing options...
DisposableHero Posted April 20, 2021 Report Share Posted April 20, 2021 1 hour ago, jftejeiro said: The strange thing is that two days ago everything was fine. The LOG laravel, the only thing I find after the pirep is this: Logs of acars (check acars logs folder), not logs of your phpvms/laravel. And things do change ... I was not sick 2 days before somebody passed me the famous covid-19 Quote Link to comment Share on other sites More sharing options...
jftejeiro Posted April 20, 2021 Author Report Share Posted April 20, 2021 (edited) I did a short flight. This is what is in the ACARS LOG: 04-20 20:56:33|INFO; On or crossing runway 21 04-20 20:56:33|DEBUG; Setting timer export interval to 15000s 04-20 20:56:56|INFO; On Taxi In, runway is null, GroundSpeed=28.06 04-20 20:56:56|INFO; StateView transition into Taxi In 04-20 20:56:56|INFO; State: Taxi In (43.299614x-8.379394) 04-20 20:56:56|INFO; Alt: 273.348449707031, Speed: 28.06 04-20 20:56:56|INFO; Flight Time: 24m 20s 04-20 20:56:56|INFO; Time (Sim/Client): 2021-04-20T16:56:59Z/2021-04-20T18:56:56Z 04-20 20:56:57|INFO; Setting flight phase to Taxi In 04-20 20:56:57|INFO; On or crossing runway 03 04-20 20:57:00|INFO; Landing lights turned off 04-20 20:58:16|INFO; Handling action button, val=End Flight 04-20 20:58:16|INFO; Checking for arrived, parking brake=True 04-20 20:58:16|INFO; StateView transition into Arrived 04-20 20:58:16|INFO; State: Arrived (43.301145x-8.382473) 04-20 20:58:16|INFO; Alt: 272.891448974609, Speed: 0 04-20 20:58:16|INFO; Flight Time: 25m 40s 04-20 20:58:16|INFO; Time (Sim/Client): 2021-04-20T16:58:19Z/2021-04-20T18:58:16Z 04-20 20:58:16|INFO; Moved into arrived state 04-20 20:58:16|INFO; Current time: 2021-04-20T16:58:19Z 04-20 20:58:16|INFO; Blocks on time: 2021-04-20T16:58:19Z 04-20 20:58:16|INFO; Blocks on time (actual): 2021-04-20T18:58:16Z 04-20 20:58:16|INFO; Flight Time: 25m 40s 04-20 20:58:16|INFO; Flight Time (Min): 25 04-20 20:58:16|INFO; Flight Time (Raw): 00:25:40.6187449 04-20 20:58:16|INFO; Field Taxi In Time=1m 43s 04-20 20:58:16|INFO; Taxi In Time: 1m 43s 04-20 20:58:16|INFO; Field Blocks On Time (Sim)=2021-04-20T16:58:19Z 04-20 20:58:16|INFO; Field Blocks On Time (Real)=2021-04-20T18:58:16Z 04-20 20:58:16|INFO; Blocks on time: 2021-04-20T18:58:16Z 04-20 20:58:17|INFO; Field Arrival Gate=Gate 13 (Gate Medium) 04-20 20:58:17|INFO; Arrived at gate: Gate 13 (Gate Medium) 04-20 20:58:17|INFO; FlightComplete, calling stop 04-20 20:58:17|INFO; Creating PIREP summary 04-20 20:58:17|INFO; Setting flight phase to Arrived 04-20 20:58:37|INFO; Handling action button, val=File Flight 04-20 20:58:47|INFO; Connection to phpVMS timed out, trying again 04-20 20:58:47|ERROR; AcarsLib.Errors.RequestError: Connection timed out 04-20 20:58:47|INFO; Error filing PIREP! 04-20 20:58:47|INFO; MessageBox, message=There was an error filing the PIREP 04-20 21:00:50|INFO; Handling action button, val=File Flight 04-20 21:01:00|INFO; Connection to phpVMS timed out, trying again 04-20 21:01:00|ERROR; AcarsLib.Errors.RequestError: Connection timed out 04-20 21:01:00|INFO; Error filing PIREP! 04-20 21:01:00|INFO; MessageBox, message=There was an error filing the PIREP 04-20 21:01:03|INFO; Handling action button, val=File Flight 04-20 21:01:13|INFO; Connection to phpVMS timed out, trying again 04-20 21:01:13|ERROR; AcarsLib.Errors.RequestError: Connection timed out 04-20 21:01:13|INFO; Error filing PIREP! 04-20 21:01:13|INFO; MessageBox, message=There was an error filing the PIREP The strange thing is that the PIREP did arrive in the administration panel. But every time you press the button to send the ACARS pyrep, it gives the error Edited April 20, 2021 by jftejeiro Quote Link to comment Share on other sites More sharing options...
DisposableHero Posted April 20, 2021 Report Share Posted April 20, 2021 (edited) Seems like you are not able to connect to your site ... Either it may be a server issue or a local issue (firewall , router, security software etc) blocking connection (and api access) 04-20 20:58:47|INFO; Connection to phpVMS timed out, trying again 04-20 20:58:47|ERROR; AcarsLib.Errors.RequestError: Connection timed out Edited April 20, 2021 by DisposableHero Quote Link to comment Share on other sites More sharing options...
jftejeiro Posted April 20, 2021 Author Report Share Posted April 20, 2021 But we are 8 pilots and it happens to all of us Quote Link to comment Share on other sites More sharing options...
DisposableHero Posted April 20, 2021 Report Share Posted April 20, 2021 Then it is something with your hosting / server ... If you are able to visit your site and your pirep is displayed at the site, then this means that you are able to send data but not able to get proper response back. This may be the reason acars keeps the button file flight enabled. And if you really did not changed nothing on your server and phpvms install/configuration, then you may need to consult your hosting provider. It may be a security measure kicking in and blocking api responses going out somehow. 1 Quote Link to comment Share on other sites More sharing options...
Administrators Nabeel Posted April 20, 2021 Administrators Report Share Posted April 20, 2021 The other thing is your email is failing - that could be causing an error too, because emails will be sent out. But yes, there is something wrong on your server side. Quote Link to comment Share on other sites More sharing options...
jftejeiro Posted April 21, 2021 Author Report Share Posted April 21, 2021 14 hours ago, Nabeel said: The other thing is your email is failing - that could be causing an error too, because emails will be sent out. But yes, there is something wrong on your server side. Well, I no longer know what to do with the mail, I tried several configuration options and they all fail. Can you give me an example configuration to try to copy it? Quote Link to comment Share on other sites More sharing options...
Administrators Nabeel Posted April 21, 2021 Administrators Report Share Posted April 21, 2021 3 hours ago, jftejeiro said: Well, I no longer know what to do with the mail, I tried several configuration options and they all fail. Can you give me an example configuration to try to copy it? It's saying authentication failed... you might need to contact your host about that Quote Link to comment Share on other sites More sharing options...
jftejeiro Posted April 21, 2021 Author Report Share Posted April 21, 2021 (edited) Los técnicos de hosting me preguntan: 1.- Si la página realiza alguna conexión externa a través de API.? 2.- En caso afirmativo, qué URL o IP es, para comprobar si existe algún bloqueo. Los técnicos me dicen: En realidad, el desarrollador debería tener algo más específico, si es algo relacionado con el hosting, tenemos el motivo exacto y qué configuración necesitamos revisar para reportarlo a los administradores del sistema. Dado que el dominio está funcionando y el hosting también. Y me envían estas capturas de pantalla Submit a ticket to vmsHost Edited April 21, 2021 by jftejeiro Quote Link to comment Share on other sites More sharing options...
Administrators ProAvia Posted April 21, 2021 Administrators Report Share Posted April 21, 2021 6 hours ago, jftejeiro said: Los técnicos de hosting me preguntan: 1.- Si la página realiza alguna conexión externa a través de API.? 2.- En caso afirmativo, qué URL o IP es, para comprobar si existe algún bloqueo. Los técnicos me dicen: En realidad, el desarrollador debería tener algo más específico, si es algo relacionado con el hosting, tenemos el motivo exacto y qué configuración necesitamos revisar para reportarlo a los administradores del sistema. Dado que el dominio está funcionando y el hosting también. Y me envían estas capturas de pantalla Submit a ticket to vmsHost Translation Quote Hosting technicians ask me: 1.- If the page makes any external connection through API.? 2.- If so, what URL or IP it is, to check if there is a blockage. The technicians tell me: Actually, the developer should have something more specific, if it is something related to hosting, we have the exact reason and what configuration we need to review to report it to the system administrators. Since the domain is working and so is the hosting. And they send me these screenshots Can you post the screenshots? Who is your hosting company? Quote Link to comment Share on other sites More sharing options...
jftejeiro Posted April 21, 2021 Author Report Share Posted April 21, 2021 (edited) Many thanks to everyone and Nabeel Shahzad The problem was solved. They have helped me on vmshost Turns out there was an error in the env.php config file It was resolved as follows: Change this line: SITE_URL = '' To be APP_URL = 'YOUR URL' And obviously put your url there. There was a bug in one of the development versions where that was wrong Edited April 21, 2021 by jftejeiro 1 Quote Link to comment Share on other sites More sharing options...
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